Privacy Policy

Account Information

When you create an account we collect your name, email address, and password (stored encrypted). You may optionally provide a phone number for Code Red contacts to reach you.

Profile Information

You may choose to share information about your personal struggles (e.g. addiction recovery, divorce, weight loss journey). This information is voluntary and used only to personalize your experience and connect you with relevant communities.

Usage Data

We collect information about how you use the app — screens visited, features used, goals completed — to improve the product. This data is aggregated and not tied to personally identifiable information in our analytics.

Code Red Data

When you send a Code Red alert, we record the timestamp, which contacts were notified, and delivery status. We do not record your location.

Device Information

We collect basic device information (device type, OS version, app version) for technical support and crash reporting purposes.

• To provide, operate, and improve the SoberDown app and its features
• To send Code Red SMS alerts to your designated contacts via Twilio
• To personalize your community and goal recommendations
• To send transactional emails (account confirmation, password reset)
• To automatically review user-generated content for safety and community standards using AI-assisted moderation (with your prior consent)
• To respond to support requests
• To detect and prevent fraud or abuse
• To comply with legal obligations

We do not use your information for advertising. We do not build advertising profiles. We do not sell your data to third parties.

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

Service Providers

We use trusted third-party services to operate the app:

• Supabase — database and authentication hosting
• Twilio — SMS delivery for Code Red alerts
• Shopify — e-commerce for apparel purchases
• Expo / EAS — app distribution and updates
• OpenAI — AI-assisted moderation of community posts and profile photos (see below)
• Anthropic — AI-assisted moderation of warrior recovery stories (see below)

These providers are contractually bound to protect your data and may only use it to provide services to us.

AI-Assisted Content Moderation

SoberDown uses third-party AI services to automatically review user-generated content for safety and compliance with our community standards. This is a server-side process. No user content is sent to these services until you explicitly consent via an in-app screen.

• Community posts (text and images) are reviewed by OpenAI's moderation API and GPT-4o-mini to detect content that violates community guidelines (e.g., hate speech, graphic violence, nudity).
• Profile photos are reviewed by OpenAI's GPT-4o-mini to ensure they are appropriate for a community app.
• Warrior recovery stories are reviewed by Anthropic's Claude to ensure they meet community standards before publication.

Data sent to AI services:

• For OpenAI: The text content of your post/comment and, for images, the publicly accessible URL of the uploaded image (no other personal data is included).
• For Anthropic: The text content of your recovery story.

Only the specific content you submit for publication is transmitted. No account identifiers, contact information, health history, Code Red data, or other personal details are sent. Content is sent temporarily solely to receive a moderation decision and is not used to train the AI models under our agreements with these providers. These providers act as our data processors and are contractually required to provide equivalent privacy protections.

Your consent and control: Before you can post community content or recovery stories that use AI moderation, the app will present a clear consent screen explaining what data is shared and with whom. You can grant or decline consent. You may also review or revoke your AI moderation consent at any time in App Settings → Privacy & Moderation. If you decline, your content will undergo manual review (which may take longer) or certain features may be limited.

Legal Requirements

We may disclose information if required by law, court order, or to protect the safety of our users or the public.

Community Posts

Content you post in public SoberDown communities is visible to other members of those communities. Private groups are visible only to invited members.

When you activate Code Red, we send an SMS message to your designated contacts using Twilio. The message contains your display name and a request for them to call you. We do not share your location.

"Message and data rates may apply. Message frequency is low and entirely user-initiated (varies based on user activity). We do not share or sell mobile phone numbers with third parties or affiliates for marketing or promotional purposes."

Contact Opt-In Notification

When you add someone as a Code Red contact, they are automatically sent a one-time opt-in notification SMS informing them that they have been added to your emergency contact list and that they may receive a Code Red alert if you are ever in crisis. This message includes instructions to reply STOP to permanently opt out of future alerts from SoberDown's messaging service.

No Code Red alert will be sent to any contact who has replied STOP to opt out. Contacts may opt back in at any time by replying START.

Your Code Red contacts' phone numbers are stored securely and used only to deliver the opt-in notification and any Code Red alerts you initiate. We do not contact your Code Red contacts for any other purpose.

Code Red history (dates, times, delivery status) is stored in your account and visible only to you.

SoberDown is built for people dealing with addiction, divorce, obesity, mental health, and other sensitive personal struggles. We treat this information with the utmost care.

• Information about your personal struggles is never sold or shared with advertisers
• We do not share your struggle categories with employers, insurers, or other third parties
• Community posts in private groups are encrypted and visible only to group members
• You can delete your struggle profile information at any time in app settings

We retain your account information for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law.

Anonymized, aggregated analytics data may be retained indefinitely as it cannot be used to identify you.

You have the right to:

• Access — request a copy of your personal data
• Correction — update inaccurate information in your profile
• Deletion — delete your account and all associated data
• Portability — export your data in a machine-readable format
• Opt-out — unsubscribe from non-transactional communications

To exercise any of these rights, contact us at privacy@soberdown.com or delete your account directly in the app under Settings → Account → Delete Account.

We use industry-standard security measures including:

• Encrypted data transmission (TLS/HTTPS)
• Encrypted password storage (bcrypt)
• Row-level security on all database tables
• Regular security audits of our infrastructure

No system is 100% secure. If you believe your account has been compromised, contact us immediately at security@soberdown.com.

SoberDown is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has created an account, we will delete it promptly.

If you have questions about this Privacy Policy or how we handle your data, please reach out.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Continued use of SoberDown after changes constitutes acceptance of the updated policy.

See also our Terms & Conditions.